Responsible Gaming

1. Our Commitment to Safe Play

rbaeej is Bangladesh's premier online casino and sports betting platform, and we take our responsibility toward players seriously. We are committed to providing a gambling environment that is fair, transparent, and safe for every player who chooses to join us. Responsible gaming is not a legal formality for rbaeej — it is a core operating principle that shapes how we build our platform, communicate with players, and respond to concerns.

We understand that the vast majority of players enjoy rbaeej as entertainment — betting on BPL cricket, spinning slots, or playing live casino games for the excitement of it — within limits that work for their lifestyle and budget. Our role is to support that experience while ensuring that adequate safeguards exist for those who may need them.

rbaeej actively monitors platform activity for patterns that may indicate harmful gambling behaviour. Where our systems flag a concern, we may proactively contact the player involved, offer responsible gaming tools, or apply temporary account restrictions. This is done out of genuine care for player welfare, not to restrict legitimate entertainment.

We do not market to individuals who have self-excluded or who have requested no-marketing communications. We do not design our platform to exploit psychological vulnerabilities, and we do not send promotional materials that encourage players to chase losses or bet above their stated limits.

2. 18+ Age Restriction

rbaeej is strictly an adult platform. No individual under the age of 18 years is permitted to register an account, deposit funds, or place any bet on the rbaeej platform. This rule is absolute and applies without exception, regardless of the type of game, bet size, or method of access.

Age verification is conducted as part of the account registration and withdrawal process. Players may be required to submit a copy of their National ID (NID), passport, or another government-issued identity document confirming their date of birth. Accounts where the registered player is found to be under 18 will be closed immediately, all funds will be forfeited, and the matter may be referred to relevant authorities.

If you are the parent or guardian of a minor and you are concerned that they may be accessing gambling platforms, we recommend the following steps:

• Keep your rbaeej login credentials (username and password) private and never share them with anyone in your household.
• Use device-level parental control software to restrict access to online gambling websites on shared computers, tablets, or mobile phones.
• Have an open conversation with young people in your home about the risks of gambling and why it is an adult activity.
• Contact rbaeej support at [email protected] immediately if you believe a minor has accessed our platform using your account details.

rbaeej will take all reasonable steps to investigate and act on any report concerning underage access to the platform.

3. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise in yourself or in someone close to you. It is defined not by the amount of money spent but by the degree to which gambling interferes with a person's daily life, relationships, finances, or mental health. The following are common warning signs that gambling may be moving from entertainment into a problem:

Recognising any of these signs — in yourself or someone you care about — is the first and most important step. rbaeej encourages every player to treat this list honestly. If several of these statements ring true, please consider using the self-exclusion or cooling-off tools described below, and reach out to support at [email protected].

4. Self-Assessment Questions

The questions below are designed to help you reflect on your gambling habits in a private, non-judgmental way. Read each question carefully and answer honestly. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or consider activating a self-exclusion period.

This self-assessment is for personal reflection only. It is not a clinical diagnostic tool. If you are concerned about your gambling habits, please contact our support team or speak with a healthcare professional.

5. Player Protection Tools

rbaeej provides a suite of practical tools that every registered player can use to manage their gambling activity. These tools are available free of charge and can be activated by contacting our support team at [email protected]. We aim to process all tool activation requests within one business day during Bangladesh Standard Time (BST, UTC+6) working hours.

To activate any of these tools, email [email protected] with the subject line "Responsible Gaming Tool Request" and specify which tool you wish to enable and — where applicable — the limit amount or duration. Our team will confirm activation and the effective date in writing.

6. Self-Exclusion

Self-exclusion is the most comprehensive player protection tool available on rbaeej. When you self-exclude, your account is fully suspended for the duration you choose — you will not be able to log in, deposit funds, place bets, or receive any promotional communications from rbaeej during that period.

rbaeej offers the following self-exclusion durations:

• 6 months — a medium-term exclusion for players who need a significant break
• 1 year — an extended exclusion for players with more serious concerns
• 5 years — a long-term exclusion for players who feel they need sustained distance from gambling
• Indefinite / Permanent — a permanent account closure for players who wish to stop gambling with rbaeej entirely

Self-exclusion takes effect within 24 hours of a verified request. To apply a self-exclusion, email [email protected] from the email address registered to your account, with the subject line "Self-Exclusion Request". State clearly the duration you are requesting. Our team will confirm the exclusion by return email.

If you have self-excluded from rbaeej and inadvertently receive a promotional communication, please report this immediately to [email protected]. We will investigate and take corrective action.

7. Getting Help & Support

rbaeej's support team is trained to handle responsible gaming enquiries with sensitivity, professionalism, and confidentiality. If you are concerned about your gambling — or about the gambling of someone close to you — reaching out to us is a safe and constructive first step. We will not judge, pressure, or dismiss any concern you raise.

There is no single "right" way to address a gambling problem. Some players need a short cooling-off period and a revised deposit limit. Others need full self-exclusion and external professional support. rbaeej will work with you to identify the approach that fits your situation, and we will refer you to external support resources where appropriate.

All responsible gaming communications are treated with strict confidentiality. Information shared with the responsible gaming support team will not be used for any commercial purpose, will not be shared with marketing teams, and will not affect your account standing in any way that disadvantages you (other than the application of the tools you have requested).

If you feel that your gambling has become a serious problem affecting your health, relationships, or finances, we also encourage you to seek support from a qualified counsellor or healthcare professional in Bangladesh. Speaking with a trusted family member, friend, or community leader can also be an important part of recovery. You do not have to face this alone.

8. Tips for Safer Play

For the majority of rbaeej players who gamble recreationally and within their means, the following habits help keep gambling enjoyable and under control. We recommend reviewing these guidelines periodically, even if you currently feel your gambling is well-managed.

Remember: gambling at rbaeej is intended for adults aged 18 and above who choose to participate voluntarily, for entertainment, within means they can afford to lose. If at any point gambling stops feeling like entertainment, use our tools or contact [email protected].